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Member Engagement Associate

Department: Member Engagement Status: Full-time, Non-Exempt End Date: Open Until Filled Summary

The Member Engagement team at CapRadio is the human connection between the station and its audience and strives to strengthen members' passion for sustaining public radio. We support our members by tracking donations, providing receipts, answering questions, and encouraging listeners to financially support all CapRadio does for our community.

As a Member Engagement Associate your primary duties will be to support member engagement efforts including fundraising via on-air, direct mail, email and telemarketing. Typical tasks include data entry, gift processing and member/listener relations. You will be instrumental in ensuring accurate financial accounting of gifts made to the station, maintaining member records, and providing an important link of communication between the station and its members.

We're looking for someone who has a passion for fundraising and donor engagement, and expresses that passion through accurate record keeping and positive interactions with listeners and members.

If this sounds like you, then you should apply for CapRadio's Member Engagement Associate!

The ideal candidate will be required to have strong communication skills to serve our members/listeners, understanding of fundraising and data processing, and the ability to ensure accuracy in their work. We are looking for someone who is a life-long learner, collaborative, and detail oriented.

We're focused on building a diverse and inclusive organization and it takes all kinds of people so if you're excited about this role but don't meet all of the qualifications listed below, we encourage you to apply.

Position Responsibilities:

  • Member/Donor fundraising activities: o Accurately enters data in the database o Efficiently performs mail merges, printing and distribution of thank you letters o Completes outbound calls to members in a professional manner as directed o Receives inbound calls from members and listeners and resolves their requests cordially and efficiently o Provides excellent customer service via email o Keeps donor data secure o Assists with mass email projects and thank you gift fulfillment as directed

Qualifications/Experience:

  • Must be comfortable and adept at asking individuals for financial contributions.
  • Must be able to address customer issues and ensure effective and long-term problem resolution.
  • Ability to organize and manage multiple priorities.
  • Strong customer orientation.
  • Strong attention to detail.
  • Raiser's Edge experience, or similar donor database experience.
  • Strong team player, working collaboratively within the department and across the organization.
  • Mass email software experience, such as Constant Contact or MailChimp.
  • Proficiency in Microsoft Word and Excel
COVID-19 COMPLIANT Remote work is temporarily available under shelter in place orders. During the pandemic this position is remote, with a possible occasional day in the office. Training is offered remotely, and meetings are conducted via video calls.

After the pandemic, this position requires you to work on-site from our Sacramento office, with the possibility of working from home up to 20% of the time per week.

Salary The hourly compensation for this role is $17-18.00 per hour. CapRadio also offers:

  • Competitive medical, dental, vision, chiropractic, and acupuncture insurance
  • Retirement plan with employer matching
  • Paid holidays
  • Flexible Vacation
  • two weeks of flexible, accruable paid time-off
  • Paid sick leave
  • Long-term disability and group life insurance
  • Flexible spending plan for health and dependent care
Apply So, you're going to apply? Great! Here are the steps:

Submit a cover letter and resume, as one PDF, to careers@capradio.org. You can address your cover letter to the hiring manager for this position: Jennifer Halm, Director of Member Engagement.

CapRadio Attn: Human Resources 7055 Folsom Blvd. Sacramento, CA 95826

Capital Public Radio is an equal opportunity employer.

EOE

(06-15-21)

Send materials to: careers@capradio.org

West (Format: NPR) ** E-mail Only **

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